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In the past 6 years, MG Scientific, Inc. has provided our pilot production facility with the best service of any supply company that we have had business with. Our multipurpose GMP facility is under strict time lines and requires supplies and chemicals to be shipped and received as efficiently as possible. MG Scientific has provided us with a customization of service that meets and exceeds our needs. Examples of this include: Stocking materials, such as cleanroom supplies, used on a regular basis, in-house QC inspection of chemicals destined for our facility, access to all major manufacturers of USP chemicals, price matching, fast tracking of orders, no shipping charges, and a total emphasis on customer satisfaction. I would totally recommend MG Scientific as a primary distributor of scientific supplies to those companies with tight schedules and with high quality demands.
Silver Spring, MD
I have been purchasing for 10 years and every once in a while you come across a vendor that makes business transactions a blessing and not a burden. MG Scientific is one of those rare vendors. From personable president Jim McKeown, to hard working territory manager Jim, and the friendly customer service people like Joan and Kathi, they make you feel like family. Looking forward to a long relationship in the new millenium.
Ann Arbor, MI
One of my numerous job responsibilities is to purchase laboratory supplies, equipment and chemicals. Over the last several years it has been and will continue to be my pleasure to do business with MG Scientific.
Jim McKeown’s company is a very real asset in my job performance. I can always count on my sales representative Joseph or the extremely competent, friendly and helpful inside staff to provide information, pricing and speedy problem resolution.
As my job responsibilities increase, I find that I have less and less time to devote to laboratory purchasing. My MG Scientific sales representative has been able to simplify many of the details, which formerly consumed so much of my time. Thanks M.G.!
As a buyer for a small business, ordering from one supplier is easier and more cost effective. MG Scientific has been a supplier to our company for 15+ years. I would highly recommend MG Scientific as a first class supplier for your business.
Kathi and Joan in the Customer Service Department handle the orders courteously, efficiently and accurately. The price structure is very competitive. Our salesperson, Joe, has always gone the extra mile and then some to insure our complete satisfaction. He is always willing to quote or help source a product we have been unable to locate.
Give MG Scientific a try, you won’t be disappointed.
We’ve used MG Scientific as our primary source for laboratory supplies for many years. They are a reliable supplier, willing to work with new sources to provide “one-stop shopping” for our laboratory needs. We depend on MG Scientific to meet our lab supply needs, promptly, reliably, and at a competitive price.
After switching a portion of my supplies to MG Scientific, I have found the customer service to be exceptional, and the pricing very competitive. Jim, my sales representative, has responded to my most unusual requests immediately with a resolution more times than not by the end of the day. I have been extremely pleased with the quality of the products I have purchased, and the speed in which I receive them. My overall impression with MG Scientific is that this is a company with a lot of integrity and I am very happy to be able to work with each and every employee to meet my laboratories needs.
Grand Rapids, MI
MG Scientific has become our sole supplier of critical solvents as a result of quality service provided to our organization. They helped us improve our internal processes tremendously and their support staff is excellent! Thanks M.G.!
I'm writing in regards to one of your customer service representatives. I work for the Power Plant as a Chemical Technician. Yesterday, I ran into an issue with a product I purchase through your company. An Ion Selective Electrode (ISE) I purchased had an incompatible connector for the type of analyzers we use. The problem was this ISE was needed in service within 48 hrs. When I called your CS department, I was put in touch with a woman named Lisa. I would just like to say that she went above and beyond to help me out with my predicament. She found an ISE of the configuration that I needed as well as found it at a location that could get it to me in the short time frame I had. I was hoping that the ISE would show up on Saturday, and I just received it this morning. Not only did she exceed my expectations, she exceeded my high hopes and saved me a great deal of hand wringing. I know that she had to go out of her way to help me, and she did it with an excellent attitude and disposition and didn't give up on the problem until she was able to resolve it to not only my expectations, but in this circumstance, my high needs. Please forward my gratitude and appreciation to Lisa and her co-workers for an excellent job. I look forward to working with your company to fill our laboratory's future needs. Thank you again for the job well done!
Pleasant Prairie, WI
I’d like to say that it has been a pleasure working with you during my nine months here at NIH.
As a result of your noble communication and excellent response to my daily and weekly request, I've been able to aid in decreasing the NIH Warehouse backlog listings tremendously.
You've been a great support in providing pricing data, etc and do look forward to working with you during the remainder of the year.
Have a Great Day and thanks again,
On a scale of one to ten, I would rate MG Scientific a 9.99 (after all...no one's perfect). Really though, from product selection, customer service, the invenTRAK system, delivery, to special requests, you guys do it all and you do an excellent job. One thing that I'm particularly appreciative of is the extra mile that Bill gives us when he delivers large items like floor-standing incubators and refrigerators. He doesn't just deliver them to our loading dock; he de-crates them and delivers them to the lab room they belong in. Now that's customer service! Another thing I appreciate from Bill is the application of the "date received" stickers to all of our invenTRAK reagents and chemicals.
Thanks...and keep up the good work.
I can say that you and the phone staff are wonderful and easy to work with. You all clearly understand the true concept of "customer service" and it is evident that this ethic comes from the top down (yay Jim!) We also appreciate the extra effort you all have given us when we're in a pinch. Each one of you (Cynthia, Shelley, Lisa, Diane) has certainly gone the extra mile helping us find, and expedite delivery of, product in our moments of need.
Thank you all for everything you do for us.
Recently, the Viral Vaccines team has been gearing up for several upcoming GMP Production Runs and to that end we have found it necessary to procure raw materials on a relatively time sensitive schedule.
I would like to inform you of my experience with Rayna Koesser. While Rayna has always gone above and beyond with regard to our needs in the last several weeks her assistance has been vital to our scheduling and procurement of the necessary raw materials for production. She has gone above and beyond with regard to our needs, providing quotes and daily follow-ups so that our needs and production goals were/are met. She is ALWAYS more than accommodating and quick to offer suggestions. She never fails to return calls or provide the required information in a timely manner. She has NEVER failed to help me in a pinch. At times I simply call and ask "can you look into this form" and she ALWAYS says, "of course, let me work on it and I will get back to you." I cannot express fully my satisfaction with Rayna and her reflection on M G Scientific. I have been with my company for 12 years and the relationship I have developed with MGS far exceeds my experience with the other competitors.
I sincerely hope that M G Scientific values her service as much as I/we do at the Pilot BioProduction Facility.
Thank you Rayna and MGS.
Silver Spring, MD
Without a doubt, you have provided the best service I have received from any company in many, many years.
1) Quick Response
3) Went beyond the norm to meet our needs
4) 100% satisfaction
This might sound like a lot of praise for finding the specs and the manual, but now a days, it is like pulling teeth to get some of the most basic information from most companies.
Maryland Heights, MO
Gretchen and Cynthia, I want to let both of you know that it has been a pleasure working with you over the past few years. You have always been very quick with responses and have gone out of your way at times to help us in a pinch. I am very appreciative of all you have done for me and my staff (I’m sure Michelle will echo this gratitude).
Thank you again for everything.